• Hiring and Training of all Food & Beverages Servers, Cashiers and Bartenders.
• Maintaining labor costs and budget goals.
• Fulfilling the service per each Banquet Event Orders (BEO) or Concession Event Order (CEO).
• Attend in-house event-related meetings and relays immediate changes with other departments.
• Maintaining all Banquet equipment cleanliness and annual maintenance.
• Maintain a Health Department score of 90 or higher.
• Maintain NCABC – TIPs certification
• Must be creative in designing tablescapes, room layout, buffets and coffee break décor.
• Attention to detail and consistency in every aspect of service is a must
• Position is very hands on with excessive interaction with clients during events.
• Ordering linen and maintaining uniforms.
• Inventory Control beverages banquet/concession equipment.
• Beverage Inventory, ordering, receiving and controls.
• Payroll
• Cash Handling and reconciliation in conjunction with finance department

Other duties as assigned and assist other departments as needed.

• SUPERVISORY RESPONSIBILITIES:
• Supervises all hourly F&B Staff
• Supervises and trains Interns
• Oversees Bartender Staff
• Daily contact with the Food & Beverage Director, Catering Manager, Executive Chef, and other convention center employees.

Training of all Concessions and Banquet employees

This position requires minimal stooping and lifting. Substantial walking and manual dexterity to operate office equipment such as a computer is required.

Works throughout the building.

• At least four years of management experience in a banquet facility servicing meals for large events.
• Advanced oral and written communication skills.
• Strong orientation to customer service and ability to work with other staff members in the facility.
• Results oriented individual with the ability to meet required budgetary goals.
• Excellent organizational, planning, communication, and inter-personal skills.
• Ability to undertake and complete multiple tasks.
• Computer skills to include Excel programs.
• Serve-safe certified
• Ability to be creative with buffet presentations and maintain a quality product.
• Attention to detail and service oriented.
• This is a full-time position. We offer highly competitive benefits package, including 401K.
• Be part of a team determined to provide the utmost in food quality and service.  Come motivated to engage in exceeding all expectations for events.

Contact Information:

Please submit your cover letter and resume by e-mail to:

Human Resources, Wilmington Convention Center

humanresources@businessmadecasual.com.

Wilmington Convention Center is located at:

10 Convention Center Drive
Wilmington, NC. 28402

No phone calls please.

SMG is an Equal Opportunity Employer

Contact: Human Resources
E-mail: humanresources@businessmadecasual.com.